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Everything you need to know about shopping with us.
Unfortunately, once an order is placed, we cannot guarantee modifications or cancellations. Please review your order carefully before confirming the purchase. If you have concerns, please contact our customer support at admin@simosfashion.co.za as soon as possible.
Orders totaling R2000 or more qualify for free shipping. The free shipping option will be automatically applied during the checkout process.
In the rare event of a lost or damaged package, please contact our customer support immediately. We will work with our courier company to resolve the issue and ensure you receive a satisfactory solution, which may include a replacement or refund.
To create a customer account, click on the “Sign In” or “My Account” link on the website’s header. Follow the prompts to enter your information, including your email address and a secure password.
Yes, you can place an order as a guest without creating a customer account. However, having an account allows for easier order tracking, order history access, and a quicker checkout process in the future.
Log in to your customer account and navigate to the “Account Settings” or “Profile” section. Here, you can update your personal information, shipping address, and password.
After submitting your return, please allow at least 2-3 weeks of processing time before checking your refund status.
We do not offer returns or refunds unless specified otherwise. Kindly contact admin@simosfashion.co.za to get in touch.
Kindly visit this link to view our full return policy https://simosfashion.co.za/refund_returns/
The standard shipping fee for all orders is a flat rate of R100. However, orders totaling R2000 or more qualify for free shipping, which will be automatically applied during the checkout process.
Orders are typically processed and shipped within 3-5 business days after payment is received. The delivery time depends on your location and The courier schedule.
In the rare event of a lost or damaged package, please contact our customer support immediately. We will work with the courier company to resolve the issue and ensure you receive a satisfactory solution, which may include a replacement or refund.
Unfortunately, once an order is placed, we cannot guarantee modifications to the shipping address. Please double-check your address during the checkout process. If you notice an error, contact our customer support at admin@simosfashion.co.za as soon as possible for assistance.
We accept various payment methods, including credit/debit cards and other secure online payment options. Accepted payment methods will be displayed during the checkout process.
For information on returning a product, please refer to our Return Policy. If you have additional questions or need assistance, contact our customer support.
We make every effort to keep our inventory up-to-date. However, if a product is out of stock after you place an order, we will notify you promptly and provide alternatives or process a refund.
We do not offer gift cards but will generate coupon codes which will be displayed on our site from Time-to-Time